Refund and Returns Policy
At Karma Gemstone, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or request a refund for a purchase. Here is our refund and returns policy:
Returns
1.Timeframe:You may return an item within 14 days of receiving it.
2.Condition: The item must be in its original condition, with all tags and packaging intact.
3.Process: To initiate a return,please contact our customer service team at gemma@karmagemstone.com. We will provide you with instructions on how to return the item.
4.Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds
1.Eligibility: A refund will be issued if the returned item meets the conditions for a return as stated above.
2.Method: Refunds will be issued in the same form of payment used for the original purchase.
3.Timeframe: Once we receive and inspect the returned item, we will process your refund winthin 3 business days.
Exceptions
2.Custom Orders: Customized or personalized items cannot be returned or refunded.
3.Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.
Need Help?
We hope this refund and returns policy provides you with the confidence to shop with us. If you have any questions or concerns, please don’t hesitate to contact our customer service team.